A new form of competition at the turn of this century relies upon the competition between supply chains and total supply chain strategy, rather than the fierce competition between enterprises and conglomerates! Real-time feedback, enhanced productivity adjustment, and long-term partnership are the niche that helps companies to sustain from the recession. Supply chain relations rely on the establishment of informative communication platform, for it reduces the complexity of transaction process and minimize managerial risks within the company. More importantly, it enhances the companies’ competitiveness.

   Therefore, there is a need for the establishment of computer-mediated relations between GMTC and its affiliated companies. The platform is also expected to offer online inquiry of relevant product information to international customers. In addition, the information integration from GMTC and its affiliated companies enables the flow of information exchange, placement records, production process and quality information. It will further allow the supply chain to engage in long-term and stabilized managing relations.

   In addition, the whole supply chain planning will be more efficient and bring in more profits through the integration of market demands with existing operation strategy. Through the integration of computer-mediated platform, the information will become transparent and transcend within the company to further realize the managerial cycle of service to the customers, to maximize the profit for the company, and to reach excellent customer satisfaction with strengthened long-term customer loyalty.

1.Supply chain management system uses computer-mediated technology to integrate information from upstream and downstream in terms of production / stock / delivery / quality, to reach the followings:
   1.1. Placement management: GMTC registers relevant outsourcing placement information in the system. The system automatically delivers the message to its affiliated companies so they can confirm placement information through online system.
   1.2. Manufacturing information management: Affiliated companies register manufacturing data in the system. The system automatically generates the feedback of production quality examining report, material certificate, quality analysis statistical report, manufacturing ability analysis and assessment for further references and improvements.
   1.3. Quality off-track management: The system matches the result according to the feedback of production examining records provided by the affiliated companies. Then it automatically generates quality off-track notice to affiliated companies. Affiliated companies reply off-track lists online and automatically import into GMTC internal computer-mediated registering system to undergo the call process.
   1.4. Production process reply: Affiliated companies collect material needed and continue further process according to GMTC placement. They reply the number of finished products upon completion. The system then automatically generates status report. Quality management staffs reply production process to sales representatives or customers according to the reports.
   1.5. Remote stock management: Affiliated companies undergo stock improvement on-site, along with stock PPM control and stock cycle counting to match the stock with the outbound placement and to lower the stock.

2.Customer quick response system integrates with the management system of GMTC and its affiliated companies to provide customized information services according to customer characteristics aiming at reaching customer quick response and strengthening total customer service. It is described as follows:
   2.1 Product promotion: Customers can find out promotion period, product ranking and promotion information online, or the information will be actively provided by GMTC.
   2.2 Placement inquiry: Customers can query online, or GMTC actively provides information of PO process.
   2.3 Available stock inquiry: Customers can query online about available stock information.
   2.4 Customer complaints management: We provide a channel for customers to register their opinions online. The system automatically records and numbers customer complaints cases, and delivers the cases to sales and technical department for further arrangements and feedback. We record the cases in customer complaints database as references for future quality improvements.
   2.5 Technical counseling services: product manual FAQ and business standard knowledge guide can be queried online or provided actively by GMTC. Customers are welcomed to raise any product-related technical questions, which will be handled by our technical department for further feedback.