According to the current market positioning, GMTC's business model is based on market potential and future market development plans, with the aim to achieve high profits (certified materials/high class) and a high market share (basic industrial materials). We have formulated the short-, medium- and long-term product marketing plan as follows:

Key Businesses Direction

High-value Products 

The GMTC Group will use the core technologies of vacuum arc remelting (VAR) and electro slag remelting (ESR) as platforms to dedicate to industries such as aerospace, energy, oil and gas, biomedical, tool steel, etc. With the launch of new production line capacity and the development and certification of new products, we will expand our market share and improve the Company as a whole. In 2024, the aerospace industry flourished, and the proportion of sales increased; the high class hot work tool steel TS-GHX1 successfully obtained the NADCA Grade C certification, and the acquisition of IATF 16949 Automotive Quality System certification is gradually opening the automotive steel market. In 2025, the Company will continue to pursue new product certifications for both new and existing aerospace systems. With the expanding proportion of aerospace products, this will effectively contribute to revenue and profitability. In the future, we will continue to expand business for materials that are required for applications in green energy industries, such as electric vehicles and wind power generation.

Expand Market Share in the Tool Steel Market 

From the perspective of product mix, we plan to optimize the manufacturing process and quality of products with high sales volume, in order to improve cost competitiveness. With the deployment of new channels in Asia, we will further increase the proportion of sales and equipment utilization in the factory, and prepare for the upcoming of the 50 ton melting shop. In the future, we will intensify our efforts in the tool steel module market with the upcoming installation of an 8,000-ton large hydraulic forging press, targeting the development of new industries and new customers, which is expected to sustain our growth trajectory and contribute to revenue.

Optimization of Regional Management and Dealer Services 

GMTC has sold its products to more than 45 countries and regions around the world, and has set up sales channels to serve customers in Taiwan, Vietnam, China, the U.S. and Japan. It has long been cooperating with large-scale distributors in Europe, the U.S., and other Asia-Pacific regions, and maintaining customer relationships and stable market share through regular visits or establishing sales offices in the key marketing regions. 

GMTC has implemented the “Personal Data Protection Policy and Trade Secret Management Statement” in accordance with the Personal Data Protection Act, the Trade Secrets Act, and other applicable regulations. This policy is designed to protect personal data, ensure privacy and individual rights, safeguard data subjects, and prevent the unauthorized disclosure of business-related information. Its core objective is to uphold the principles of individual rights, lawful collection, processing, usage, and transmission of personal data, and to ensure secure and proper data management.

This policy applies to all company personnel (including directors and supervisors), business partners, clients, former employees, and third parties entrusted with the collection, processing, or use of personal data. It also includes specific management guidelines for affiliated companies and third-party entities such as clients, suppliers, and contractors. In 2024, GMTC reported zero incidents of customer privacy breaches and received no complaints related to privacy violations.

The scope of applicability covers all personnel of the Company (including directors and supervisors), partnered vendors and individuals, clients, former employees, as well as external organizations or individuals who have entrusted the Company to collect, process, or utilize personal data. Additionally, specific management guidelines have been established for affiliated companies and third parties (such as clients, suppliers, and contractors). In 2024, the Company recorded no incidents of client privacy infringement and received no complaints related to privacy violations.

GMTC has established clear definitions and regulatory guidelines for the protection of trade secrets. Any electromagnetic records or documents obtained through job responsibilities must not be disclosed to third parties unrelated to the business (including internal staff not involved in operations or individuals outside the company). Unauthorized disclosure of trade secrets, leakage of personal data, or misuse of confidential information or employee data for non-business purposes will result in disciplinary actions in accordance with the severity of the violation and the Company’s internal regulations.

To prevent the loss or leakage of customer information, GMTC has adopted comprehensive information security management practices and enhanced customer privacy protection through the implementation of robust control measures.

To better understand market trends and enhance service quality, GMTC maintains direct communication with customers to identify key concerns and improve overall satisfaction.In 2024, GMTC conducted a comprehensive customer satisfaction survey across eight dimensions: service quality, delivery punctuality, order accuracy, product quality, packaging, shipping documentation, complaint handling, and corrective actions.

A total of 209 questionnaires were distributed, targeting the top 30% of customers by sales volume from both domestic and international markets, including clients from the aerospace sector. Of these, 69 customers responded, resulting in an average satisfaction score of 4.30 out of 5.Any individual item rated 2 or below, any overall score of 3.0 or below, or any substantive suggestion was treated as a customer complaint. Sales representatives are responsible for developing and implementing corrective actions to resolve these issues and ensure continuous service improvement.

To maintain customer confidence in the Company’s products, GMTC has established a complaint handling procedure that defines clear channels and processes to safeguard customer rights. The process is divided into two stages: customer service prior to case filing and complaint handling after case filing. When the sales unit receives a customer complaint—whether by letter, phone call, or in-person report to the salesperson—they must promptly complete a "Customer Complaint Handling Form." Relevant customer information or product samples will then be handled by the Quality Assurance Dept.

Case Tracking

Following the handling of customer complaints or investigations into their causes, relevant internal units will propose improvement measures within the factory and track their effectiveness. For customers, the sales unit will propose business handling strategies. Based on the above opinions and resolutions, after approval, the information will be distributed to the sales unit and relevant units to become shared information.

GMTC has established standardized packaging and labeling guidelines to enhance brand identity and ensure regulatory compliance. These include the use of uniform hang tags that reinforce corporate image. When exporting to countries with specific legal requirements, GMTC ensures full compliance with applicable local laws. For instance, products shipped to India include BIS certification markings, while those certified under Japan's JIS standards are labeled in accordance with relevant domestic regulations.

These practices improve product traceability and recognition among downstream users, while also supporting business development in international markets. GMTC maintains open communication with stakeholders and monitors regulatory changes across its operating regions. In response to updates in local legislation, the Company promptly implements necessary adjustments to remain in full compliance.